When buying the product at agarwoodgh.com, within 36 hours of receiving the goods, you are accepted to return the product or exchange it for another one of higher value (you are supposed to pay the difference). However, before making the exchange, you need to note the following specific requirements:
– Conditions for exchanging the product.
– How to package the product.
– Costs related to exchanging the product.
– Contact directly to agarwoodgh.com.
– Time to exchange the product.
Step 1: Conditions for exchanging the product
Products eligible for return or exchange are products that meet the following conditions and are not on the non-returnable list.
Conditions:
– Products can be returned within 36 hours from the date of delivery.
– The product is still in its original condition when delivered.
– The product has not been used.
– The product is delivered wrongly, lacking the conditions according to the contract signed by both parties.
– Product has technical defects due to agarwoodgh.com.
– The product is not the item that the customer ordered.
– The returned item must have a value greater than or equal to the product being exchanged. In case of delivering wrong product, agarwoodgh.com will return the product free of charge.
– Each product can only be returned once.
Products that cannot be returned include:
– Products in discount and promotion programs which do not apply the return policy and do not incur mistakes on the part of agarwoodgh.com.
Step 2: Form of exchange
To exchange products, please follow the process:
- Contact agarwoodgh.com via Hotline 0378.972.562 or directly through agarwoodgh.com headquarters at Nam Son Village, Tam Hiep Commune, Nui Thanh District, Quang Nam Province to check product and exchange conditions to ensure the product meets these conditions.
- Choose a form of exchange: Request to return a product of equal or higher value
- If the product meets the conditions, within 07 days, we will send it to you via email or contact you via the phone number provided.
Step 2: Exchange Costs: No costs
This exchange policy is subject to change without prior notice due to product standards. Therefore, please regularly update information on the agarwoodgh.com website
REFUND POLICY:
Refund deadline: No later than 24 hours from the time of response to the customer.
Form of exchange or refund: new product of the same type.
Return and exchange costs: Customers will not have to bear any costs.