Purpose and scope of information collection
Data collection on the agarwoodgh.com website includes: email, phone, login name, login password, customer (member) address. This is the information that agarwoodgh.com needs members to provide when registering to use the service and for agarwoodgh.com to contact for confirmation when customers register to use the service on the website to ensure benefits for consumers.
Members shall be responsible for the security and storage of all activities under their registered name, password and email. In addition, members are responsible for promptly notifying agarwoodgh.com about unauthorized use, abuse, security violations, and retention of registration names and passwords by third parties so that appropriate measure can be taken.
Scope of information use
Website agarwoodgh.com uses information provided by members to:
– Provide services to Members;
– Send notifications about information exchange activities between members and agarwoodgh.com;
– Prevent activities that destroy members’ user accounts or activities that impersonate Members;
– In special cases, contact with members for resolution.
– Do not use members’ personal information other than for confirmation and contact related to transactions at agarwoodgh.com.
– In case of legal requirements: agarwoodgh.com is responsible for cooperating in providing member personal information upon request from judicial authorities including: Procuracy, courts, police, investigation agencies related to certain legal violations by customers. In addition, members’ personal information shall not be violated in any circumstances.
Information storage time
The Member’s personal data will be stored until cancellation is requested or the member logs in and makes the cancellation. In all cases, member personal information will be kept confidential on agarwoodgh.com’s server.
Address of the unit that collects and manages personal information
Green Herbs Cooperative
+ Head office: Nam Son village, Tam Hiep commune, Nui Thanh district, Quang Nam province
Means and tools for users to access and edit their personal data.
– Members have the right to check, update, adjust or cancel their personal information by logging into their account and editing personal information or asking the website administrator agarwoodgh.com to do so.
– Members have the right to submit complaints about the disclosure of personal information to the third party to the Administration Board of the website agarwoodgh.com. When receiving these responses, agarwoodgh.com shall confirm the information, be responsible for answering the reason and instructing members to restore and re-secure the information.
Committed to protecting customer personal information
– Personal information of members on the agarwoodgh.com website is committed to absolute confidentiality by agarwoodgh.com according to agarwoodgh.com’s personal information protection policy. The collection and use of each member’s information is only carried out with the customer’s consent, unless otherwise prescribed by law.
– Do not use, transfer, provide or disclose to any third party the member’s personal information without the member’s consent.
– In case the information server is attacked by hackers leading to loss of member’s personal data, website agarwoodgh.com will be responsible for reporting the incident to the investigating authorities for timely handling. Members shall be informed or notified.
– Absolute confidentiality of all members’ online transaction information, including digital accounting invoice information and documents, in the level 1 secure central data area of agarwoodgh.com.
– The agarwoodgh.com website management board requires individuals, when registering/purchasing as members, to provide all relevant personal information such as: Full name, contact address, email, certificate number. ID card, phone number, account number, payment card number…, and be responsible for the legality of the above information. The agarwoodgh.com website management board is not responsible nor will it resolve any complaints related to that Member’s rights if it is deemed that all of that member’s personal information provided upon initial registration is incorrect.