- Definition:
– Checking goods is performing the work of checking and comparing the products received from agarwoodgh.com with the products displayed at each product link in the order (customer has placed) on agarwoodgh.com.
- Regulations:
Inspection time
As soon as the product is delivered to the customer
Scope of goods inspection
– agarwoodgh.com counts the number of products ordered on agarwoodgh.com (according to delivery times), collates and compares the products to be delivered with the products ordered on the order according to the following criteria:
+ According to the interface on which the customer clicked and selected import goods when purchasing.
+ According to technical requirements described in the introduction of each product package.
+ agarwoodgh.com checks technical programming errors before handing over to customers.
Checking steps
– When you receive the goods, please follow the steps below to receive the best support in case the order has one of the following errors: Wrong type, wrong quantity, wrong request, …
Step 01: You and agarwoodgh.com’s sales staff and IT staff check whether the agreements in the contract between the two parties meet or fail.
Step 02: Please contact Hotline directly: 0378.972562 – 0905.018087 in case agarwoodgh.com staff working directly with customers cannot immediately handle the issues and notify the problem that occurred with your order. The resolution of your complaint request will be handled by agarwoodgh.com’s complaint handling department. Complaints will be classified and handled by us on a case-by-case basis, with the aim of supporting you as quickly as possible.